FAQ

Welcome to the Il Tempo Di Un Caffè Frequently Asked Questions section.
Here you’ll find the most useful answers about shipping, payments, capsule compatibility, and customer support.

ORDERS & SHIPPING


How long does it take to ship my order?

We prepare and ship orders within 24–48 business hours.

When will I receive my package?

  • Italy: 24–72 hours from shipment

  • Europe: 3–7 business days

How can I track my order?

As soon as the courier collects your package, you’ll receive an email with the tracking link.

What should I do if my package arrives damaged?

Email us at tempodiuncaffee@gmail.com within 48 hours, attaching a photo.
We’ll replace or refund the product with no issues.

PAYMENTS


Which payment methods do you accept?

  • Credit/debit cards

  • PayPal

  • Apple Pay

  • Google Pay

All payments are secure and encrypted.

Is payment secure?

Yes.
We use SSL protocols and certified anti-fraud systems.

PRODUCTS & COMPATIBILITY


Are the capsules compatible with my machine?

Yes: each product clearly states whether it’s compatible with A Modo Mio, Nespresso, or Dolce Gusto.

Are the capsules original?

They are compatible capsules, carefully selected and tested to ensure quality and excellent cup performance.

Do soluble drinks contain lactose?

It depends on the product.
Always check the ingredient list on the product page.

How should I store the capsules?

Keep capsules in a cool, dry place, away from heat and humidity.

CUSTOMER SUPPORT


How can I contact you?

We reply within 24 business hours.

Can I make a return?

Yes.
Contact us by email and we’ll guide you through the process.

OTHER QUESTIONS


Do you offer discounts on large quantities?

Yes: many products include “Buy more, save more” options among the available variants.

Can I change an order after placing it?

If it hasn’t been shipped yet, yes.
Contact us immediately and include your order number.

Can’t find the answer you’re looking for?

Get in touch — we’re here to help.
tempodiuncaffee@gmail.com